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Frequently asked questions
Everything you need to know about Security Awareness training
What is security awareness training and why is it important for businesses?
Security awareness training teaches employees how to recognize and respond to cyber threats such as phishing emails, suspicious links, password misuse, social engineering, and unsafe data handling. It is important because even strong technical security can be undermined by human error. For MSPs, this makes the service easy to position: it helps customers reduce risk, improve cyber hygiene, and build a stronger first line of defence.
How does security awareness training reduce cyber risk?
Security awareness training reduces cyber risk by changing employee behavior. Instead of relying only on firewalls and filters, businesses train people to spot threats, report suspicious activity, and avoid common mistakes that lead to breaches. Effective programs also use simulations, reporting, and measurable learning to continuously improve security behavior over time.
Why is phishing awareness training important for employees?
Phishing remains one of the most common ways attackers target organizations, and modern attacks now include email, SMS, voice calls, and AI-assisted impersonation. Phishing awareness training helps employees identify suspicious messages before they click, reply, or share credentials. For MSPs, this is one of the clearest value points to sell because it connects directly to a real and widely understood customer pain point.
Is security awareness training worth it for small businesses?
Yes. Small businesses are often targeted because they have fewer internal security resources, and awareness training gives them a practical, affordable way to reduce human risk. For MSPs, this makes the service highly relevant for SMB customers: it is easier to adopt than many complex security tools and can be packaged as a scalable managed service.
How often should employees do security awareness training?
Current best-practice content increasingly points toward ongoing training rather than a once-a-year session. Short, repeated lessons combined with phishing simulations and role-relevant reminders tend to support better retention and behavior change than one-off annual compliance training. That also helps MSPs position the service as recurring and continuous, not a one-time sale.
Why should MSPs offer security awareness training as a managed service?
MSPs should offer security awareness training because it creates recurring revenue, strengthens customer relationships, and adds a practical security layer customers can understand. It is also easier to explain than many technical security services because the value is clear: fewer risky clicks, better employee behavior, measurable training progress, and stronger overall resilience. That makes it a strong add-on for MSPs looking to expand their managed security portfolio.
Can security awareness training help with compliance?
Yes. Security awareness training can support compliance efforts by helping businesses document employee education, reinforce internal policies, and strengthen security routines tied to frameworks and regulatory expectations. It is not just a compliance checkbox, but it can clearly support customers that need better structure around security and user behavior.
How do I get started?
Getting started is simple. Reach out to us, and we’ll provide you with the right access, help you get set up, and guide you through the next steps so you can start offering the service to your customers quickly and smoothly.